Clinical & Treatment Support

• Room patients, clean and prepare treatment rooms before each visit.
• Take vitals, posture pictures, and support with examinations.
• Prepare patients for therapies such as light therapy and kinesiology taping.
• Assist providers with clinical needs and accurate documentation in the EHR.
• Meet & exceed Key Performance Indicators for the role

Patient Experience & Journey Management

• Provide Complimentary Consultations and guide the patient on their next steps as a new patient of our facility
• Welcome patients warmly and guide them through each step of their visit.
• Manage care checkpoints (progress evaluations, care plan reviews, milestones).
• Provide education and reinforce provider recommendations to improve compliance.
• Ensure a seamless, positive patient flow throughout the wellness center.

Retention, Sales & Growth

• Confidently offer and explain elevations to their care(additional therapies, supplements, or services that enhance results).
• Encourage re-bookings, follow-ups, and care plan adherence to optimize healing.
• Monitor patient satisfaction, address concerns, and ensure a five-star experience.

Technology & Administration

• Use EHR (jane app), scheduling, and communication platforms with accuracy and efficiency.
• Google Docs Proficiency
• Capture posture images, progress data, and treatment notes digitally.
• Assist with patient communication, including reminders, follow-ups, and reactivations.
• Collaborate with other team members to ensure care is connected across disciplines
• Maintain accurate session notes and uphold professional standards
• Contribute to creating a supportive, healing-centered environment